Orders, Shipping & Returns
Shipping Information
Processing & Delivery
Orders are typically processed and shipped within 2 business days of order confirmation. We ship from warehouses in both Portugal and the United States to serve you faster. You'll receive tracking information as soon as your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on your location. We offer standardized rates for the US and EU, with additional charges applying to other regions.
International Shipping
We ship worldwide! If your country isn't listed in the checkout dropdown menu, please contact us at contact@autumnsonata.co to arrange delivery.
Please note that international orders may be subject to customs duties, taxes, and import fees, which are the customer's responsibility. We recommend checking with your local customs office before ordering to understand potential additional costs.
Special Requests
Have specific delivery instructions or questions about shipping? Reach out to us at contact@autumnsonata.co—we're happy to help.
Return Policy
Eligibility
We accept returns within 14 days of delivery for orders shipped within the United States. Items must be in unused/unworn condition.
How to Start a Return
Email contact@autumnsonata.co with the subject line "Return Request #[Order Number]". We'll send you instructions with a prepaid return label within 1-2 business days.
Important: Items returned without prior authorization cannot be refunded.
Refund Process
Once we receive and inspect your return, your refund will be processed to your original payment method within 10 business days if approved. The refund amount will include the full item price minus the return shipping label fee.
Please allow additional time for your bank or credit card company to post the refund to your account. If you haven't received your refund within 15 business days of our approval notification, please contact us at contact@autumnsonata.co.
Exchanges
Eligibility
We accept returns within 14 days of delivery for orders shipped within the United States. Items must be in unused/unworn condition.
How to Start an Exchange
Email contact@autumnsonata.co with the subject line "Exchange Request #[Order Number]" and let us know which item you'd like instead. We'll send you instructions with a prepaid return label within 1-2 business days. Once your original item is received and inspected at our warehouse, your exchange item will be shipped.
Final Sale Items
The following items cannot be returned or exchanged:
- Orders shipped outside the United States (all international sales are final)
- Items marked as final sale
Have questions about whether your specific item is eligible for return? Contact us at contact@autumnsonata.co.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away at contact@autumnsonata.co so we can resolve the issue promptly. Including photos helps us address the issue faster.
Questions?
Our customer service team is here to help with any shipping or return questions. Email us at contact@autumnsonata.co.