Shipping Information

Autumn Sonata has shipping locations in both Portugal and The United States. All orders are typically processed and shipped within 3 business days after order confirmation. Once your order is shipped you will receive tracking information for the package. Shipping in the US and EU have standardized shipping rates. For outside these areas, an extra shipping charge will apply. Shipping rates can vary and will be calculated at checkout. Please don't hesitate to get in touch with us at contact@autumnsonata.co if you have any questions about shipping your order, or if you have any special delivery requests or instructions. If you do not see your shipping location in the dropdown menu, please contact us at contact@autumnsonata.co to arrange shipping.

We are happy to offer shipping to customers all over the world, so please contact us if your country is not listed.

Please note: International orders may incur additional fees and duties. The responsibility for any custom duties, taxes or additional fees which may be imposed rest solely with the customer. Please contact your local customs office to find out if your order will incur fees prior to completing your online purchase.

 

Exceptions / Non-Returnable Items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards. 

All sales outside of the European Union or the United States are considered final sale.

 

Return Policy

Unless stated otherwise, Autumn Sonata only offers refunds on items purchased through our website within 14 days of receipt of goods, which means you have 14 days after receiving your item to request a return. To request a return, please contact us at contact@autumnsonata.co with the subject 'Return Request' and your order number. Items sent back to us without first requesting a return will not be refunded. 

To be eligible for a return, you must be located in the European Union or the United States. Customers in the EU must return their packages via UPS or DHL. Customers in the US will receive return labels via contact@autumnsonata.co. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note the price of the return label will be deducted from the total refund amount. 

Once your return is processed, the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.

Please note: All sales outside of the European Union or the United States are considered final sale.

You can always contact us for any return question at contact@autumnsonata.co.

 

Refunds

We will notify you once we’ve received and inspected your return. If the return conditions have been met, we will confirm the return and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please do not hesitate to contact us at contact@autumnsonata.co.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.