Refund policy

Eligibility
We accept returns within 14 days of delivery for orders shipped within the United States. Items must be in unused/unworn condition, with tags, and in their original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return
Email contact@autumnsonata.co with the subject line "Return Request #[Order Number]". We'll send you instructions with a prepaid return label within 1-2 business days.

Important: Items returned without prior authorization cannot be refunded.

Return Shipping Timeline
Once you receive your prepaid return label, you have 14 days to ship the item back to us. Returns must be postmarked within this 14-day window. Return authorizations and shipping labels expire after 14 days—items shipped after the deadline may not be eligible for refund. If you need additional time, please contact us before your authorization expires.

Damages and Issues
Please inspect your order upon delivery and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Sale items and gift cards are final sale and cannot be returned.

Exchanges
We do not offer direct exchanges. To exchange an item, please return it following our standard return process, and once your return is approved, place a new order for the item you'd like.

Refund Process
Once we receive and inspect your return, your refund will be processed to your original payment method within 10 business days if approved. The refund amount will include the full item price minus the return shipping label fee.

Please allow additional time for your bank or credit card company to post the refund to your account. If you haven't received your refund within 15 business days of our approval notification, please contact us at contact@autumnsonata.co.